Travel

Airbnb Review

Airbnb changed how travellers find accommodation by opening private homes to guests. The platform offers unique stays, competitive pricing and flexible locations. Quality can vary widely, and the customer support experience during disputes is a frequent pain point in reviews.

4.0
★★★★☆
83% would recommend
Based on 1089 reviews

Rating breakdown

Ease of use
84%
Value for money
80%
Features
85%
Customer support
65%

Community reviews

EJ

Found gems hotels cannot match.

★★★★★ 5/5
Verified user · Emma J.

We stayed in a cottage with a private lake access. The host was attentive and the experience felt personal.

MS

Great when it works, risky when it does not.

★★★☆☆ 3/5
Verified user · Mark S.

Most stays are fine, but one listing was not as described. Getting a full refund took several messages and a dispute.

LT

Good for group trips.

★★★★☆ 4/5
Verified user · Leah T.

Renting a house for six people is usually cheaper and more comfortable than three hotel rooms.

NB

Hidden fees ruined the deal.

★★☆☆☆ 2/5
Verified user · Noah B.

The nightly rate looked cheap until cleaning and service fees were added. It ended up costing more than a hotel.

Pros

  • Unique stays and locations
  • Often cheaper than hotels for groups
  • Flexible cancellation options

Cons

  • Quality varies by host
  • Cleaning and service fees add up
  • Dispute resolution can be slow
Editorial note: Slipahome scores combine community sentiment with independent editorial assessment. We do not accept payment for placement. Reviewed companies are not responsible for our opinions.